FREQUENTLY ASKED QUESTIONS

1. How does "delivered physical therapy and wellness" work?

We have all we need packed in our car! This may include a portable massage table, small weights, massage tools, strength and range of motion tools, and more. We will drive to your home for your scheduled appointment. All we need is a little space to work with. Looking forward to showing you in person!

2. Can I have these "Mobile" services if I live anywhere in Santa Cruz County?

Yes! Well most of Santa Cruz County. We now have 2 Doctors of Physical Therapy and 1 Wellness Coach to help reach the community of Santa Cruz County. We chose to go mobile to allow people to stay home. So they can avoid traffic or driving in pain. We do ask our Watsonville community to meet us at Park Avenue Fitness for appointments at this time.

3. Can I have these services if I live outside of Santa Cruz County?

Absolutely! However, anything outside of Santa Cruz County will have to be scheduled as a virtual appointment. We can still watch how you move and help guide you to become more efficient at achieving your activity potential via video calls. Traditional physical therapy services are limited to California due licensing laws and restrictions. Wellness and education are available even outside of California.

4. Do you take health insurance for physical therapy?

Yes and no. Santa Cruz Mobile PT offers Self-Pay and Medicare insurance options. We are out of network with all insurances except for Medicare. We believe this setup is the best option for us to provide the highest quality of care to each individual. Self Pay and Medicare insurances require no referrals, allowing assessments and treatment to be made quicker. Most insurance-based clinics end up needing to push productivity versus quality. We do provide "Superbills" for you to submit to your insurance for out of network benefits if you wish. Please feel free to reach out with any questions!

5. What is a "Superbill"?

A Superbill is similar to a receipt, but includes fancy billing codes. If you have out of network benefits for physical therapy, you can submit these Superbills to your insurance for reimbursement (usually partial). Reimbursement depends on each individual health insurance. We recommend you contact your health insurance to determine if you qualify and further instructions.

6. Do you take HSA or FSA cards?

Yes! You are welcome to use your HSA or FSA card on all services.

7. Where can my Doctor send my referral?

They can fax your referral to 831-400-3166.